Access Language Centre, Sydney - Cancellation & Refund Policy

Notices of cancellation are not effective until written notification is received by Access Language Centre (hereinafter referred to as ALC). All refunds are in Australian dollars.
If you must withdraw from a course because the Australian Government will not issue you with a visa, tuition fees will be refunded in full on presentation of the letter from the relevant Australian authority stating that the visa application has not been successful.
If you withdraw from the course for any other reason and notify ALC in writing 28 days or more before the course begins, 90% of tuition fees will be refunded.
If you withdraw from the course less than 28 days before the course begins, an amount no greater than 8 weeks tuition fees will be retained by ALC. If you withdraw after you have started your course, no tuition fees will be refunded.
A cancellation fee equivalent to two weeks homestay fee will apply if less than 4 weeks notice is given for cancelling homestay either before the course starts or after the course has started.
In all cases above, the enrolment fee, the accommodation placement fee and other service fees are not refundable.
In such cases above, the refund will be made within 4 weeks of ALC's receipt of written notification as per the ESOS Act 2000. Bank charges are deducted from the refund.
ALC adheres to the policy of refunding fees to the person who originally paid the fees. If you appoint your agent for this enrolment process and your agent pays the fees to ALC on your behalf, the refund will be made to your agent. However, ALC will consider onshore refund payments to the student If your agent agrees, In either case this is determined at the discretion of the Principal Executive Officer of ALC.
Tuition fees are not transferable.
Under the ESOS Act 2000 Amended, from 1st July 2012 if the course is more than 24 weeks of study 50% of the course tuition fees will be payable before the course start date and the remaining 50% will be payable 2 weeks before the start of the second study period. If the student wishes to pay the total course tuition fees in order to save international bank fees, ALC can receive the payment and will keep 50% of the course tuition fees in credit for the student until 2 weeks before the start of the second study period.
If ALC cancels any course before its commencement, tuition fees will be refunded in full within 2 weeks of notification of cancellation as per the ES0S Act 2000.
If ALC terminates any course after the course commencement date, ALC will arrange for the transfer of the student to another institution offering a similar course at no extra expense to the student or refund the student the unused portion of the tuition fees if ALC can not arrange the transfer within 2 weeks of the course termination. The refund will be made within 2 weeks of notification of termination as per ESOS Act 2000.
If ALC cancels a student's course enrolment and eCoE due to the student's default such as failure to start the course on the agreed course start date, failure to pay the tuition fee on the due date, failure to maintain 80% attendance, failure to make academic progress, failure to comply with visa conditions or misbehaviour, no tuition fees will be refunded.

GRIEVANCE STATEMENT

ALC has in place appropriate arrangements for independent grievance dispute resolution, However, these dispute resolution processes do not circumscribe your right to pursue other legal remedies and you have the right to be represented by a nominee of your own choice

ALC PRIVACY STATEMENT

For all student visa holders, information provided by the students to ALC may be made available to Commonwealth and State agencies and the director of the Tuition Protection Service (TPS), pursuant to the ESOS Act 2000 amended and the National Code. ALC is required under this act to report to the relevant government department certain changes to the
student visa conditions relating to attendance or satisfactory academic performance.

Enrol now and if you have any further questions, please do not hesitate to contact our friendly staff.